Tarificador Haciendola - Privacy Policy

 

Last updated: November 2, 2026

 

1. Introduction

 

This Privacy Policy explains how Haciendola (“we,” “us,” or “our”) collects, uses, shares, and retains information through Tarificador Haciendola (the “App”), a shipping rate management application for Shopify merchants.

 

The App enables merchants to configure shipping rates, manage delivery destinations, offer free shipping under custom conditions, and display shipping information to customers.

 

2. Information We Collect

 

Depending on the features used, the App may process the following information:

 

Merchant information: Store name, domain, contact name, email address, telephone number, Shopify plan information, and application configuration.

 

Product information: Product identifiers, variants, SKUs, weights, dimensions, and other product attributes required to calculate shipping rates.

 

Checkout and shipping information: Delivery destination, cart contents, product quantities, weights, prices, discounts, and shipping information necessary to calculate available shipping options.

 

Order information: Where required for shipping-related functionality, the App may access order details, customer contact information, delivery addresses, and fulfillment information.

 

Technical information: Authentication and application session information required to operate and maintain the App.

 

3. How We Use Information

 

We use information to:

  • Calculate and display shipping rates and estimated delivery information.
  • Configure shipping destinations, delivery services, and shipping conditions.
  • Apply free shipping rules and other merchant-defined settings.
  • Synchronize product and shipping information with Shopify.
  • Support shipping quotations, fulfillment workflows, and order-related operations.
  • Provide technical support and respond to merchant requests.
  • Maintain application functionality and manage installation-related events.
  • Respond to privacy and data protection requests.

4. Information Sharing

 

The App may share information with the following service providers when required for the relevant functionality:

 

Shopify: To access and synchronize store, product, shipping, and order information.

 

Envíame: To obtain shipping quotations and support shipping operations. Depending on the operation, information may include delivery addresses, customer contact details, order references, and shipment characteristics.

 

GoHighLevel: To manage merchant contact information and application lifecycle events, including installation-related notifications.

 

Email service providers: To deliver support communications and notifications related to privacy requests.

 

We do not describe these service providers as receiving every category of data in every transaction. Information is shared according to the functionality being used.

5. Data Retention and Deletion

 

We retain personal information only for as long as necessary to provide the App's services, fulfill legitimate operational purposes, and comply with applicable legal obligations.

 

When Tarificador Haciendola is uninstalled, we deactivate the associated store and delete personal information, including customer data, subscription records, and other personal information associated with the App.

 

We also process applicable customer and store data deletion requests through Shopify's mandatory privacy compliance webhooks.

 

Certain non-personal configuration data, such as shipping rates, delivery regions and communes, location aliases, and theme app block settings, may be retained after uninstallation for operational purposes.

 

Any retained configuration data is subject to applicable privacy requirements and will be deleted or anonymized if it contains personal information that must be erased.

 

Certain temporary checkout-related information is automatically deleted after approximately 48 hours.

 

Information may be retained where required by applicable law or other valid legal obligations.

 

6. Data Security

 

We recognize the importance of protecting merchant and customer information. We maintain technical and organizational safeguards appropriate to the information processed and the operation of the App.

 

No system can guarantee absolute security.

 

7. International Data Processing

 

Tarificador Haciendola uses Amazon Web Services (AWS) to host its application and store data in the US East (Ohio) region, United States.

 

To provide certain features, we may share information with third-party service providers, including Envíame for shipping quotations and logistics services, and GoHighLevel for merchant contact management and application-related communications.

 

Envíame processes information using Google Cloud Platform infrastructure in the United States. Other service providers may process information in countries outside the merchant's location.

 

We take reasonable steps to ensure that international data processing and transfers are carried out in accordance with applicable data protection laws and appropriate contractual safeguards.

 

8. Privacy Rights

 

Depending on applicable law, individuals may have rights to request access to, correction of, or deletion of their personal information, as well as other rights concerning its processing.

 

Merchants and individuals may contact us to submit privacy-related requests. We also receive and process applicable requests through Shopify's privacy compliance mechanisms.

 

9. Changes to This Policy

 

We may update this Privacy Policy to reflect changes to the App, its information processing practices, or applicable legal requirements.

 

The latest version will be published on our website with its updated effective date.

 

10. Contact

 

For questions or requests regarding this Privacy Policy, please contact:

  • Haciendola
  • Email: apps@haciendola.com / juntos@haciendola.com
  • Website: https://haciendola.com
  • Haciendola SPA
  • 76.772.471- 3
  • Caupolicán Nº 1256 comuna de Peñalolén, ciudad de Santiago. Región Metropolitana. Chile.

 

Communications and Marketing Preferences

 

Tarificador Haciendola may use merchant contact information to send service-related communications, including onboarding instructions, account notifications, technical support messages, important product updates, and other information necessary for the operation of the App.

 

We use GoHighLevel, a third-party customer relationship management and communication platform, to manage these communications.

 

With your consent, where required by applicable law, we may also send promotional emails or WhatsApp messages about new features, special offers, and other products or services offered by Haciendola.

 

You may opt out of promotional communications at any time by using the unsubscribe link included in our marketing emails, replying STOP or requesting removal through WhatsApp, or contacting us at juntos@haciendola.com.

 

Opting out of promotional communications will not affect your ability to use Tarificador Haciendola or prevent us from sending essential service-related notifications.